Tier 1 Technical Support Engineer (German)

Бизнес-центр «Кондратьевский» +78126110035 Russian Federation, Saint-Petersburg Кондратьевский проспект, д.15, корпус 3

The Tier 1 technical support engineer (customer care representative) provides support and troubleshooting via telephone, email and web conferencing.

Language Required

  • English
  • German

Responsibilities

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
  • Fortify client relationships focused on 100% customer satisfaction
  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
  • Perform troubleshooting and analysis, including log file investigation

Qualifications

  • Fluent German (reading/writing/speaking), good English 
  • Familiarity with at least some of the following areas:

VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, UNIX and/or Linux knowledge, Practical understanding of TCP/IP (OS, firewalls configuration).

  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

We offer

  • Modern, energetic working environment
  • Opportunities for professional growth and promotion
  • Salary ranges depending on skills and expertise
  • Medical insurance
  • A partial compensation of costs on fitness
  • Free English classes in the office
  • Ability to become a part of football and volleyball Veeam teams
  • Corporate events
  • Annual leave 28 days
  • The relocation package for candidates from other regions (the one-way ticket’s compensation + the relocation allowance in one monthly base pay equivalent)
Александр Ширманов
«Veeam дает возможность не просто работать, а заниматься увлекательной деятельностью, приносящей пользу как клиентам компании, так и самому человеку в части профессионального и карьерного роста.»
Александр Ширманов
Вице-президент департамента R&D и техподдержки
«Veeam дает возможность не просто работать, а заниматься увлекательной деятельностью, приносящей пользу как клиентам компании, так и самому человеку в части профессионального и карьерного роста.»

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Найдено вакансий: 4

Tier 1 Technical Support Engineer (English)

Тех. поддержка

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems...

Ин. языки: Английский

Trainee Technical Support Engineer (English)

Тех. поддержка

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems...

Ин. языки: Английский

Trainee Technical Support Engineer (German)

Тех. поддержка

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems...

Ин. языки: Английский, Немецкий

Tier 1 Technical Support Engineer (Spanish)

Тех. поддержка

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems...

Ин. языки: Английский, Испанский

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