Senior Technical Support Engineer (Linux)

Бизнес-центр «Кондратьевский» +78126110035 Russian Federation, Saint-Petersburg Кондратьевский проспект, д.15, корпус 3

You see things a little differently. So do we. We believe in discovering and developing the talent in each of us. We offer positions that challenge your skills and inspire you to grow. Come see things a little differently with us.

Знание языков

  • Английский

Обязанности

Technical support engineer provides support and troubleshooting via telephone, email, and web conferencing.

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
  • Fortify client relationships focused on 100% customer satisfaction
  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
  • Perform troubleshooting and analysis, including log file investigation

Требования

  • Fluent English (reading/writing/speaking)
  • System administration skills
  • Strong TCP/IP knowledge
  • Strong knowledge of Linux-based OS (booting, initialization systems, package management, kernel modules management, process management, OS monitoring, storage management, filesystems, networking, tools)
  • Experience in installing, configuring, and maintaining services on Linux-based OS
  • Familiarity with Nutanix AHV hypervisor and related technologies (Prism interface, REST API explorer, aCLI, nCLI, ADFS concepts, KVM technology, NCC). Experience with VMware, Hyper-V will be a plus.
  • Familiarity with Oracle database concepts (11g, 12c, and 18c, Windows and Linux implementations)
  • Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery
  • Familiarity with Oracle RAC (Real Application Cluster) concepts
  • Familiarity with SAP HANA database concepts
  • Familiarity with the fundamentals of scripting languages (bash, Python)
  • Familiarity with security concepts (firewalls, access control (SELinux, AppArmor))
  • Experience with UNIX (BSD, AIX, Solaris, HP-UX) will be a plus
  • Analytical and problem-solving skills
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

Условия

  • Modern, energetic multinational working environment

  • Salary ranges depending on skills and expertise; Additional quarterly bonuses to top performers
  • Opportunities for professional growth and promotion; for diligent employees the opportunity to be certified -- VMCE (Veeam Certified Engineer)
  • Comprehensive training and mentoring system that includes in addition to the training for Veeam products a number of lectures on related areas (virtualization, networking, etc.) - paid as work
  • Access to the internal lab resources based on Vmware vSphere & Microsoft Hyper-V right from the start date
  • Flexible working schedule
  • Regular assessment and salary/positions review (at least once a year)
  • Employment according to the Labor Code of the Russian Federation, “white” salary, 28 days paid annual leave + additional time off depending on the work results (up to 12 paid days off per year)
  • An extended medical insurance policy
  • A partial compensation of costs on fitness
  • Free English classes in the office
  • Ability to become part of Veeam football and volleyball teams
  • Corporate events
  • Relocation package for candidates from other regions (one-way ticket compensation, relocation allowance equivalent to one-month basic salary)
Александр Ширманов
«Veeam дает возможность не просто работать, а заниматься увлекательной деятельностью, приносящей пользу как клиентам компании, так и самому человеку в части профессионального и карьерного роста.»
Александр Ширманов
Вице-президент департамента R&D и техподдержки
«Veeam дает возможность не просто работать, а заниматься увлекательной деятельностью, приносящей пользу как клиентам компании, так и самому человеку в части профессионального и карьерного роста.»

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